ServiceNow expands AI agent capabilities with Moveworks acquisition and new enterprise tools

Move it or lose it! Moveworks, that is…

ServiceNow is aggressively expanding its AI agent capabilities through strategic acquisitions and platform enhancements to deliver more value across enterprise operations. By acquiring Moveworks and introducing specialized agents for security, change management, and network operations, the company aims to streamline workflows and automate repetitive tasks. This expansion reflects ServiceNow’s vision that AI agents are becoming essential infrastructure components for modern businesses rather than just optional tools.

The big picture: ServiceNow announced the acquisition of Moveworks alongside new agent capabilities and the general availability of its orchestration platform, signaling deeper investment in its agent strategy.

• ServiceNow CPO Amit Zavery emphasized the company’s commitment, stating “there are a lot of things to do in this space” and confirming they’re “going to continue doubling down and investing in” agent technology.
• The company views AI agents as core platform elements rather than peripheral add-ons, positioning them as essential infrastructure for enterprise operations.

Key additions: ServiceNow has expanded its pre-built agent library with specialized tools designed for critical enterprise functions.

• A new SecOps agent helps security teams eliminate repetitive tasks and focus on addressing genuine threats.
• Autonomous change management agents generate custom implementations and tests to streamline IT processes.
• A proactive network test and repair agent troubleshoots, detects and diagnoses network issues before they impact performance.

Product enhancements: The company has made its AI Agent Orchestrator and AI Agent Studio generally available with new features for managing agent deployment.

• Users can now access analytics dashboards to visualize AI agent usage, quality and value, helping administrators determine if agents are performing as expected.
• The updated AI Agent Studio includes guided instructions that make it “easier than ever to design and configure new AI agents using natural language descriptions.”

Behind the strategy: ServiceNow supports both visible and “invisible” agents integrated into organizational workflows.

• The company’s approach includes allowing employees to interact with agents without necessarily knowing what those agents are doing behind the scenes to complete their tasks.
• This integration strategy reflects ServiceNow’s belief that agents can deliver value across more areas of an enterprise than currently implemented.